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Coaching Terms and Conditions

Dandelion Leaves

You can do coaching with me from anywhere in the world. All you need is a computer or phone, an internet connection, and a desire to dig deep and be true you.

COACHING POLICY

By purchasing or booking an individual session, a package, or a gift card at aliona-coach.com, related Calendly booking system, or PayPal you agree to have accepted the terms and conditions set out below.

 

Description of Coaching

Coaching is a partnership (not a legal business partnership) between the Coach and the Client that through a thought-provoking and creative process allows to (a) increase Client’s potential and (b) develop & achieve personal, professional, performance or business goals.

 

Coaching involves both benefits and risks. Risks include the possibility of experiencing uncomfortable levels of feelings like sadness, guilt, anxiety, anger, loneliness, and helplessness. Coaching often requires recalling experiences, some of which may be unpleasant. Coaching may involve making changes that can feel uncomfortable to you and those close to you. Should you notice any negative effects, please tell me immediately.

Coach Client Relationship

Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of the coaching relationship. Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.

 

Confidentiality

The Coach agrees to keep information shared during sessions with the Client confidential, as allowable by law. No personal information will be shared with anyone without the Client’s express permission unless the below exceptions apply:

a)        disclosure or suspicion of serious intent to do harm to self or others;

b)        disclosure or suspicion of child abuse, elder abuse, or dependent adult abuse; or

c)        if a court of law / relevant authority orders the release of specific information

 

Appointments. The length of a usual appointment is 60 or 90 minutes, depending on your selection. Appointments are usually scheduled weekly and on a regular basis until you have accomplished most of your goals and other arrangements are made.

 

Cancellations and missed appointments. Refunds.

All individual sessions, packages, and gift cards are non-refundable.

No cancellations or changes allowed within 24 hours of the appointment. A credit card number will be taken at the onset of your coaching. Late cancellations will be charged at the regular hourly fee to your credit card. If you have a true emergency your credit card will not be charged.

 

Expiration

Single session – 2 months

6 session packages – 6 months

12 session packages – 12 months

Gift packages – 12 months. Can be transferred to another person within the original period of validity.

 

Phone, texts, & email policy

Generally, I ask that clients reserve discussing problems that arise between sessions for the next scheduled appointment time. I encourage you to use resources you have and to reach out to your support system. In between sessions, I may not always be able to talk on the phone, respond to texts or answer to emails. If I am available, we will schedule a call as an emergency, which will be charged at our regular rates.  Please note that your texts may not be confidential or secure.

Physical Examination

I strongly recommend that each client obtain a thorough physical exam prior to commencing coaching. This is especially important if you are suffering symptoms of anxiety or depression, headaches, and/or weight gain/loss. Symptoms may be biologically caused or may be there for a protective reason.

EMERGENCIES

In a crisis, if you are in the US, please call 911, go to the nearest emergency room, call 1-800-273-TALK (8255) to reach a 24-hour crisis center, or text MHA to 741741 at the Crisis Text Line.

If you are outside of the US, please contact hot line or emergency room in your location.

I/CLIENT UNDERSTAND AND ACKNOWLEDGE THAT

Aliona is NOT a licensed psychotherapist, therapist, a psychologist, a medical or mental professional. Coaching does NOT include mental health counseling, therapy, diagnosis, or treatment. Engaging in a coaching session does not constitute a therapist-patient relationship. Aliona’s coaching, mindfulness, or somatic tools are NOT intended to be a substitute for professional or psychological therapy, treatment, or advice by medical, legal or other qualified professionals, and are NOT meant to diagnose, prevent, cure, or treat any mental disorder or medical disease. If you currently have untreated/un-managed mental health issues those are best addressed and treated prior to engaging in coaching or concurrently with coaching services as agreed. If you present issues that are outside the scope of coaching, I reserve the right to end the session and refer you to more appropriate care.

 

I will immediately stop utilizing Aliona’s services, if I feel that my sessions with Aliona are affecting me in a negative manner.

 

I, Client, confirm that I have sought an online coaching session(s) with Olena ierega (“Aliona”), Principal of www.Aliona-Coach.com, owned by Helena Consulting, LLC.  A person becomes a Client once the first session has commenced or the session was paid for, whichever occurs first.

 

If you have any questions about these terms and conditions or about Coaching, please ask before coaching. You starting the coaching indicates that you have read these terms and conditions and agree to enter Coaching under these conditions. Further, it indicates your understanding that I may terminate coaching if you do not comply with the policies or if I feel you are not benefiting from coaching sessions.

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